Emotional Intelligence, Occupational Stress and Job Performance in the Romanian Banking System: A Case Study Approach

Authors

  • Ramona-Ioana TĂNĂSESCU National University of Political Studies and Public Administration
  • Ramona-Diana LEON National University of Political Studies and Public Administration

Abstract

The research aims to analyze the relationships developed among emotional intelligence, occupational stress and employee performance in the financial banking sector. In other words, it aims to: (i) analyze the specialized literature regarding the concepts of emotional intelligence, occupational stress and job performance; (ii) to measure employees’ emotional intelligence, occupational stress and work performance; and (v) to analyze the relationship established among the aforementioned variables (emotional intelligence, occupational stress, job performance). A quantitative approach is adopted and a case study strategy is employed due to the fact that the research focuses on investigating a phenomenon which is frequently encountered in the real context of today’s organizations. Thus, a single-case study analysis is used and a survey based on a questionnaire is developed among 55 employees from the administration department of ING Bank Romania (Bucharest). The hypotheses are tested using partial least square - structural equations modeling and the results prove that in the Romanian banking institutions: (i) there is a negative relationship between employees’ emotional intelligence and the occupational stress; and (ii) there is a positive relationship between emotional intelligence and job performance. These findings have both theoretical and practical implications. At the theoretical level, the present study extends the theory from the human resources management field by proposing a model for evaluating the relationships established among emotional intelligence, occupational stress and job performance in the Romanian banking financial system. At a practical level, it increases managers’ understanding regarding the factors that influence employees’ performance and it provides several strategic directions that could be taken into account for future improvement.

Author Biography

Ramona-Diana LEON, National University of Political Studies and Public Administration

College of ManagementCoordonator International Relations

References

Antai, I., & Olson, H. (2013). Interaction: a new focus for supply chain vs supply chain competition. International Journal of Physical Distribution & Logistics Management, 43(7), 511-528. doi: 10.1108/IJPDLM-06-2012-0195.

Awad, J., Gichinga, A., & Ahmed, A. (2015). Effect of workplace Stress on Employee Performance in the County Government in Kenya. A case study of Kilifi County Government. International Journal of Scientific Research and Publications, 15(10), 1-8.

Belias, D., Koustelios, E., Koutiva, M., & Zournatzi, E. (2013). Occupational stress and emotional intelligence among Greek Bank employees. International Journal of Human Resource Studies, 4(3), 79-101. doi: 10.5296/ijhrs.v3i4.4372.

Cameli, A. (2003). The relationship between emotional intelligence and work attitudes, behavior and outcomes. Journal of Management Psychology, 18(8), 788-813. doi: 10.1108/02683940310511881.

Choerudin, A. (2016). The effect of emotional intelligence on job performance and turnover intention: An empirical study. Polish Journal of Management Studies, 14(1), 51-62. doi: 10.17512/pjms.2016.14.1.05.

Darvish, H., & Nasrollahi, A.A. (2011). Studying the relations between emotional intelligence and occupational stress: A case study at Payame Noor University. Economic Sciences Series, 2(18), 38-49.

Dhani, P., & Sharma, T. (2017). Effect of emotional intelligence on job performance of IT employees: A gender study. Procedia Computer Science, 122, 180-185. doi: 10.1016/j.procs.2017.11.358.

Eisenhardt, K.M., & Graebner, M.E. (2007). Theory building from cases: opportunities and challenges. Academy of Management Journal, 50(1), 25-32. doi: /10.5465/amj.2007.24160888.

Fornell, C., & Larcker, D.F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50. doi: 10.2307/3151312.

Gillespie, N.A., Walsh, M., Winefield, A.H., Dua, J., & Stough, C. (2001). Occupational stress in universities: staff perceptions of the causes, consequences, and moderators of stress. Work & Stress, 15(1), 53-72. doi: 10.1080/02678370117944.

Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E., & Tatham, R.L. (2009). Multivariate Data Analysis. New Jersey, NJ: Pearson Education Limited.

Hajli, N., Shanmugam, M., Powell, P., & Love, P.E.D. (2015). A study on the continuance participation in on-line communities with social commerce perspective. Technological Forecasting and Social Change, 96, 232-241. doi: 10.1016/j.techfore.2015.03.014.

Hon, A.H.Y., & Chan, W.W. (2013). The effects of group conflict and work stress on employee performance. Cornell Hospitality Quarterly, 54(2), 174-184. doi: 10.1177/1938965513476367.

Irawanto, D.W., Noermiyati, N., & Primasari, D. (2015). The effect of occupational stress on work performance of female employees: Study in Indonesia. Journal of Management Research and Innovation, 4(2), 336-345. doi: 10.1177/2319510X15602970.

Ismail, A., Suh-Suh, Y., Ajis, M.N., & Dollah, N.F. (2009). Relationship between occupational stress, emotional intelligence and job performance: An empirical study in Malaysia. Theoretical and Applied Economics, 10, 3-16.

Järvensivu, T., & Törnroos, J.A. (2010). Case study research with moderate constructionism: conceptualization and practical illustration. Industrial Marketing Management, 39(1), 100-108. doi: 10.1016/j.indmarman.2008.05.005.

Johari, J., & Yahya, K. (2009). Linking organizational structure, job characteristics and job performance construct: A proposed framework. International Business Management, 4(3), 145-152. doi: 10.5539/ijbm.v4n3p145.

Kafetsios, K., & Zampetakis, L.A. (2008). Emotional intelligence and job satisfaction: Testing the mediatory role of positive and negative affective at work. Personality Individual Differences, 44(3), 712-722. doi: 10.1016/j.paid.2007.10.004.

Kalyar, M.N., Shafique, I., & Ahmad, B. (2019). Job stress and performance nexus in tourism industry: A moderation analysis. An international Interdisciplinary Journal, 67(1), 6-21.

Karasek, R., Brisson, Ch., Kawakami, N., Houtman, I., Bongers, P., & Amick, B. (1998). The Job Content Questionnaire (JCQ): An instrument for internationally comparative assessments of psychosocial job characteristics. Journal of Occupational Health Psychology, 3(4), 322-355.

Koopmans, L., Bernaards, C.M., Hildebrandt, V.H., de Vet, H.C.W., & van der Beek, A.J. (2014). Construct validity of the individual work performance questionnaire. Journal of Occupational and Environmental Medicine, 56(3), 331-337. doi: 10.1097/JOM.0000000000000113.

Lazarus, R.S. (1999). Stress and emotions: A new synthesis. New York, NY: Springer Publishing Company.

Leon, R.D., & Tănăsescu, R.I. (2018). Emotional Intelligence and Occupational Stress in Romanian Organizations. Management Dynamics in the Knowledge Economy, 6(1), 51-65.

Miao, C., Humphrey, R.H., & Qian, S. (2017). A meta-analysis of emotional intelligence and work attitudes. Journal of Occupational and Organizational Psychology, 90(2), 177-202. doi: 10.1111/joop.12167.

Mook, D.G. (1983). In defense of external invalidity. American Psychologist, 38, 379-387. doi: 10.1037/10109-020.

Nasee, Z., Chishti, S.H., Rahman, F., & Jumani, N.B. (2011). Impact of emotional intelligence on team performance in Higher Education Institutes. International Online Journal of Educational Sciences, 3(1), 30-46.

Nunnally, J. (1978). Psychometric methods. New York, NY: McGraw-Hill.

O’Boyle, E.H., Humphrey, R.H., Pollack, J.M., Hawver, T.H., & Story, P.A. (2011). The relation between emotional intelligence and job performance: A meta-analysis. Journal of Organizational Behavior, 32(5), 788-818. doi: 10.1002/job.714.

Petrides, K.V. (2009). Technical manual for the Trait Emotional Intelligence Questionnaires (TEIQue). London, UK: London Psychometric Laboratory.

Rashmi, R. (2017). Emotions and Performance: Role of Emotional Intelligence. NMIMS Management Review, 34(1), 95-105.

Ratnawat, R.G., & Jha, P.C. (2014). Impact of job-related stress on employee performance: A review and research agenda. IOSR Journal of Business and Management, 16(11), 1-6. doi:10.9790/487x-161150106.

Rezvani, A., Khosravi, P., & Ashkanasy, N.M. (2018). Examining the interdependencies among emotional intelligence, trust, and performance in infrastructure projects: A multilevel study. International Journal of Project Management, 36(8), 1034-1046. doi: 10.1016/j.ijproman.2018.08.002.

Safaria, T., Othman, A., & Wahab, M.N.A. (2010). Religious coping, job insecurity and job stress among Javanese academic staff: A moderated regression analysis. International Journal of Psychological Studies, 2(2), 159-169. doi: 10.5539/ijps.v2n2p159.

Shukla, A., & Srivastava, R. (2016). Examining the effect of emotional intelligence on socio-demographic variable and job stress among retail employees. Cogent Business & Management, 3(1), 1-18. doi: 10.1080/23311975.2016.1201905.

Stephens, J.P., & Cameli, A. (2016). The positive effect of expressing negative emotions on knowledge creation capability and performance of project teams. International Journal of Project Management, 34(5), 862-873. doi: 10.1016/j.ijproman.2016.03.003.

Tihan, E., & Ghiza, L. (2002). Stress – fiziological and psychological mechanisms. Case study in the organizational environment [Stresul-mecanisme fiziologice şi psihologice, studiu de caz în mediul organizațional]. Bucharest: Focus.

Van Rooy, D.L., & Viswesvaran, C. (2003). Emotional intelligence: a meta-analytic investigation of predictive validity and nomological net. Journal of Vocational Behavior, 65(1), 71-95. doi: 10.1016/S0001-8791(03)00076-9.

Wu, Y.C. (2011). Job stress and job performance among employees in the Taiwanese finance sector: The role of emotional intelligence. Social behavior and personality, 39(1), 21-32. doi: 10.2224/sbp.2011.39.1.21.

Yin, R.K. (2014). Case studies: design and methods. Thousand Oaks, CA: Sage.

Yozgat, U., Yurtkoru, S., & Bilginoglu, E. (2013). Job stress and job performance among employees in public sector in Instanbul: examining the moderating role of emotional intelligence. Procedia - Social and Behavioral Sciences, 75, 518-524. doi: 10.1016/j.sbspro.2013.04.056.

Zysberg, L., Orenshtein, C., Gimmon, E., & Robinson, R. (2017). Emotional intelligence, personality, stress, and burnout among educators. International Journal of Stress Management, 24(1), 122-136. doi: 10.1037/str0000028.

Downloads

Published

2019-09-30

How to Cite

TĂNĂSESCU, R.-I., & LEON, R.-D. (2019). Emotional Intelligence, Occupational Stress and Job Performance in the Romanian Banking System: A Case Study Approach. Management Dynamics in the Knowledge Economy, 7(3), 323–335. Retrieved from https://www.managementdynamics.ro/index.php/journal/article/view/324

Issue

Section

Articles