MANSORI, Shaheen; TYNG, Goh Guann; ISMAIL, Zarina Mizam Mohd. Service Recovery, Satisfaction and Customers’ Post Service Behavior in the Malaysian Banking Sector. Management Dynamics in the Knowledge Economy, [S. l.], v. 2, n. 1, p. 5–20, 2014. Disponível em: https://www.managementdynamics.ro/index.php/journal/article/view/31. Acesso em: 30 jun. 2025.