MARICIUC, D. F. A Bibliometric Analysis of Publications on Customer Service Chatbots . Management Dynamics in the Knowledge Economy, [S. l.], v. 11, n. 1, p. 48–62, 2023. Disponível em: https://www.managementdynamics.ro/index.php/journal/article/view/507. Acesso em: 11 may. 2024.