RÎPA, A. I.; NICOLESCU, L. Customer Relationship Management. Websites Analysis of the Top Ten Consumer Goods Companies. Management Dynamics in the Knowledge Economy, [S. l.], v. 11, n. 4, p. 352–371, 2023. Disponível em: https://www.managementdynamics.ro/index.php/journal/article/view/552. Acesso em: 12 may. 2024.