MANSORI, Shaheen, Goh Guann TYNG, and Zarina Mizam Mohd ISMAIL. “Service Recovery, Satisfaction and Customers’ Post Service Behavior in the Malaysian Banking Sector”. Management Dynamics in the Knowledge Economy 2, no. 1 (June 4, 2014): 5–20. Accessed May 5, 2024. https://www.managementdynamics.ro/index.php/journal/article/view/31.